Shipping & Delivery Policy
Last Updated: August 2026
At SUNZINE, we are committed to making your shopping experience smooth, secure, and convenient. Every order is carefully processed and packaged so that your jewellery reaches you safely and in excellent condition.
This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through sunzine.in.
1. Order Processing
Once your order is successfully placed and payment is confirmed, our team begins processing it.
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Orders are generally processed within [1–2 business days].
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Orders placed on weekends or public holidays will be processed on the next business day.
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Once your order has been dispatched, you will receive a shipping confirmation containing the available tracking details.
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Processing time may be slightly longer during sales, promotional campaigns, festive periods, or periods of unusually high order volume.
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In certain cases, additional time may be required for order verification or payment confirmation.
We make every effort to dispatch orders within the estimated processing time. However, processing timelines may vary depending on product availability and operational circumstances.
2. Shipping & Delivery Time
After your order has been dispatched, the estimated delivery time will depend on your shipping destination and the courier service used.
Estimated Delivery Timeline
| Delivery Location | Estimated Delivery Time |
|---|---|
| Metro Cities | [2–5 business days] |
| Other Cities & Towns | [3–7 business days] |
| Remote / Extended Service Areas | [5–10 business days] |
The above timelines are estimates and may vary depending on the delivery location, courier availability, weather conditions, public holidays, logistical conditions, or other circumstances beyond our control.
Please note: Delivery timelines commence from the date your order is dispatched and not from the date the order is placed.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Sunzine may offer free shipping on eligible orders based on the applicable promotional or order-value conditions displayed on the website at the time of purchase.
Shipping charges and free-shipping eligibility may change from time to time. Any applicable shipping fee will be clearly communicated at checkout.
4. Order Tracking
Once your order has been shipped, you will receive the available tracking information through the contact details provided during checkout.
You can use the tracking information to monitor the status of your shipment and estimated delivery.
If tracking information does not update immediately after dispatch, please allow some time for the courier partner's system to register and update the shipment status.
You may also use the Track Order option available on our website, where applicable.
5. Delivery Address
Customers are responsible for providing complete and accurate delivery information at the time of placing an order.
Please ensure that your:
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Full name
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Complete delivery address
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Apartment / house / flat number
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Street / locality
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City
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State
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PIN code
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Contact number
are entered correctly.
Sunzine cannot be held responsible for delays, failed deliveries, or additional shipping requirements resulting from an incorrect, incomplete, or inaccurate delivery address provided by the customer.
If you realise that your address is incorrect after placing an order, please contact us as soon as possible. We will try to assist you; however, changes may not be possible once the order has been dispatched.
6. Courier Delivery Attempts
Our courier partners may make multiple attempts to deliver your order.
Please ensure that someone is available at the provided delivery address to receive the package.
A shipment may be marked as undelivered or returned to the sender if:
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The recipient is unavailable after the courier's delivery attempts.
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The address provided is incorrect or incomplete.
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The recipient refuses to accept the package.
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The courier is unable to contact the recipient.
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The delivery location is outside the courier's serviceable area.
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Other circumstances prevent successful delivery.
If an order is returned to Sunzine because of an incorrect address, repeated failed delivery attempts, refusal to accept the shipment, or circumstances attributable to the customer, additional shipping charges may apply for re-dispatch, where applicable.
7. Delayed Deliveries
Although we make every reasonable effort to deliver orders within the estimated timeframe, delivery delays may occasionally occur.
Delays may result from circumstances including, but not limited to:
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Courier or logistics delays
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Severe weather conditions
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Natural disasters
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Public holidays
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Festivals or peak shopping periods
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Transportation disruptions
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Incorrect or incomplete address information
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Regional restrictions
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Government restrictions or regulatory requirements
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Unforeseen operational circumstances
Delivery timelines provided by Sunzine are therefore estimates and not guaranteed delivery dates.
Sunzine will not be responsible for delays caused by courier logistics partners, customs clearance, or circumstances beyond our reasonable control.
8. Damaged or Tampered Packages
We take appropriate care when packing your jewellery before dispatch.
At the time of delivery, we recommend checking the outer package for any visible signs of damage, tampering, or unusual condition.
If the package appears damaged or tampered with:
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Take clear photographs or videos of the package before opening it.
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Record an unboxing video where possible.
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Contact Sunzine customer support as soon as possible.
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Share the order number along with relevant photographs/videos and details of the issue.
This information may be required to help us investigate the matter with the courier partner and determine the appropriate resolution.
9. Missing or Incorrect Items
If you receive:
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A missing product,
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An incorrect product,
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A product different from what you ordered, or
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An incomplete order,
please contact us promptly with your order number and supporting photographs/videos.
Our team will review the issue and assist you in accordance with our applicable Return & Exchange Policy.
10. Undelivered or Returned Shipments
If a shipment is returned to Sunzine because it could not be delivered, we will review the reason for the return.
Depending on the circumstances, we may contact the customer to confirm the delivery details and arrange re-shipment.
Additional shipping charges may apply where the return or re-shipment has occurred due to an incorrect address, failed delivery attempts, refusal of delivery, or another reason attributable to the customer.
Any applicable charges will be communicated before re-dispatch.
11. Shipping Restrictions
Certain locations may have limited or no courier service availability.
If your delivery address falls outside our serviceable area, we may contact you regarding the available options.
In such circumstances, Sunzine reserves the right to cancel the order and issue an applicable refund in accordance with our refund/payment terms.
12. International Shipping
[Choose the applicable option before publishing]
Option A – India Only:
At present, Sunzine ships orders only within India. We do not currently offer international shipping.
Option B – International Shipping Available:
Sunzine may offer international shipping to selected countries. International customers are responsible for any applicable customs duties, import taxes, local charges, or other fees imposed by the destination country, unless specifically stated otherwise at checkout.
International delivery timelines may vary significantly depending on customs clearance and local courier operations.
13. Customs, Duties & Taxes
For shipments where customs clearance or import formalities are applicable, delays may occur due to the destination country's customs procedures.
Any customs duties, import taxes, or other charges imposed by the destination country, where applicable, are the responsibility of the customer unless otherwise stated at checkout.
Sunzine does not control customs procedures and cannot guarantee the time required for customs clearance.
14. Delivery During Sales & Festive Periods
During major sales, festive seasons, promotional campaigns, or periods of high order volume, order processing and delivery may take longer than the standard estimated timeframe.
We appreciate your patience during such periods and will make reasonable efforts to process and dispatch orders as quickly as possible.
15. Changes to Delivery Information
If you need to update your delivery address or other shipping information after placing an order, please contact us immediately.
We will make reasonable efforts to accommodate the request; however, changes cannot always be guaranteed once an order has entered processing or has been dispatched.
16. Cancellation & Shipping
Orders may be eligible for cancellation only before they are processed or dispatched, subject to Sunzine's applicable cancellation terms.
Once an order has been dispatched, cancellation may no longer be possible.
For complete information regarding cancellations, returns, exchanges, and refunds, please refer to our Return & Exchange Policy.
17. Contact Us
If you have any questions regarding your order, shipment, or delivery, please contact our customer support team.
SUNZINE.IN
Phone: +91 9321492605
Registered Address: Gate No. 7, Room No. 44, Plot No. 55, Malwani, Malad West, Mumbai, Maharashtra 400095
For order-related queries, please keep your order number available so that our team can assist you more efficiently.
18. Policy Updates
Sunzine reserves the right to modify or update this Shipping & Delivery Policy from time to time to reflect changes in our shipping practices, courier arrangements, operational requirements, or applicable laws and regulations.
Any updated version will be published on this page with the revised Last Updated date.
Quick Shipping Summary
Order Processing: [1–2 business days]
Estimated Delivery: [2–7 business days, depending on location]
Tracking: Tracking details shared after dispatch
Shipping Charges: Displayed at checkout
Delivery Coverage: [India / Selected Countries]
Support: +91 9321492605
By placing an order on sunzine.in, you acknowledge and agree to the shipping and delivery terms described in this policy.