Refund policy

Exchange Assurance Policy

Every Sunzine creation is crafted with precision, passion, and purpose — designed to make you feel confident, beautiful, and celebrated.
We take great care in inspecting and packaging each piece before it reaches you, ensuring that your jewelry arrives in perfect condition.

As part of our commitment to quality and hygiene standards, we do not offer returns or refunds on any jewelry items once sold. This is because each piece is considered a delicate personal accessory, and maintaining its purity and safety is our top priority.

However, we believe your experience with Sunzine should be as exceptional as the jewelry itself. If, by rare chance, your order arrives damaged, defective, or incorrect, we will be more than happy to exchange the product for you.

Exchange Guidelines

  • Exchange requests must be made within 7 days of receiving your order.

  • The product must be unused, unworn, and returned in its original packaging with all labels and certificates intact.

  • To initiate an exchange, please contact our customer care team at admin@sunzine.in or WhatsApp us at +91-9321492605 with your order number and a clear photo of the issue.

  • Once verified, we’ll arrange a seamless pickup or guide you through the return process.

  • In case the original product is unavailable, you may select an alternative piece of equal value from our collection.

Note:

  • For hygiene and safety reasons, earrings are not eligible for exchange.

  • Sale, discounted, or customized items are final sale and cannot be exchanged.

  • Shipping charges are non-refundable unless the issue is due to our error.

At Sunzine, we don’t just sell jewelry — we craft experiences meant to be cherished.
Your satisfaction is our highest priority, and we’re here to ensure every piece you own is as perfect as the moment you receive it.